Privacy Policy

Last updated: July 22, 2026

Heft Home Inc., operating as HEFT Home Canada (“HEFT Home,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit hefthome.ca, shop with us, visit our Bowmanville showroom, submit a form or lead request, or otherwise communicate with us.

Our privacy practices are designed to support our obligations under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and identity information: name, email address, telephone number, billing address, shipping address, and postal code.
  • Order and transaction information: products viewed or purchased, order history, delivery details, returns, exchanges, payment confirmation, and related communications. Payment card information is processed by our payment providers and is not stored in full by HEFT Home.
  • Showroom and lead information: furniture interests, the room you are shopping for, preferred products, room measurements, delivery considerations, appointment requests, and information submitted through HEFT Home or Meta lead forms.
  • Account information: login credentials, account preferences, and saved information if you create an online account.
  • Communications: messages, emails, calls, reviews, support requests, and other information you provide when contacting us.
  • Device and website information: IP address, browser and device type, pages viewed, links clicked, cart activity, referring pages, cookie identifiers, and similar usage information.
  • Marketing preferences: your choices about email, text, advertising, cookies, and promotional communications.

How we collect information

We collect personal information directly from you, automatically through our website and similar technologies, and from service providers and partners that support our business. These may include Shopify, payment processors, delivery providers, financing providers when you choose to apply, Meta Platforms when you submit a Facebook or Instagram lead form or interact with our advertising, and analytics or advertising providers.

Why we use personal information

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

  • respond to questions and help you choose furniture, plan a room, arrange a showroom visit, or confirm product availability;
  • process purchases, payments, deliveries, returns, exchanges, and customer-service requests;
  • provide information about financing options and connect you with a financing provider when you request it. Financing eligibility and applications are handled by the financing provider under its own privacy policy;
  • operate, secure, personalize, measure, and improve our website, advertising, products, and services;
  • send transactional communications about your inquiry, account, order, delivery, or service;
  • send promotional communications where you have consented or where otherwise permitted by law;
  • measure advertising performance and show more relevant advertising, subject to your choices and applicable law;
  • detect fraud, misuse, security incidents, and other unlawful activity; and
  • meet legal, tax, accounting, regulatory, and recordkeeping requirements.

If we want to use your personal information for a materially different purpose, we will identify that purpose and obtain any consent required by law.

Consent and your choices

We obtain consent in a form appropriate to the sensitivity of the information and the circumstances. You may withdraw consent to optional uses at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent does not affect processing that already occurred lawfully.

You can unsubscribe from promotional emails using the unsubscribe link in the message. You may also adjust browser or device settings and available website privacy controls to limit cookies or advertising technologies. Some essential cookies are required for the website and checkout to function.

When we disclose information

We may disclose personal information only as reasonably necessary for the purposes described above, including to:

  • Shopify: our website and commerce platform. Shopify may process information in accordance with its privacy policy.
  • Payment, financing, delivery, and service providers: to process transactions, arrange delivery or assembly, respond to requests, and provide services you choose.
  • Advertising and analytics providers: including Meta Platforms, to operate lead forms, measure campaigns, and support advertising, subject to your consent choices and applicable law. Meta describes its practices in its Privacy Policy.
  • Professional advisers and authorities: where reasonably necessary to obtain legal, accounting, insurance, or security services, comply with law, respond to lawful requests, or protect our rights and the safety of others.
  • Business transactions: in connection with a proposed or completed sale, financing, restructuring, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell or rent customer lists. Service providers that process personal information for us are expected to protect it and use it only for authorized purposes.

Processing outside Canada

Some service providers may process or store personal information outside Canada, including in the United States. While information is in another jurisdiction, it may be accessible to courts, law-enforcement authorities, or regulators under that jurisdiction’s laws. We use reasonable contractual, organizational, and technical measures to protect information handled by service providers.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to provide requested services, resolve disputes, enforce agreements, and meet legal or recordkeeping obligations. When information is no longer required, we securely delete it, destroy it, or anonymize it, subject to lawful backup and retention processes.

Security

We use safeguards appropriate to the sensitivity of the information, including administrative, technical, and physical measures intended to prevent unauthorized access, disclosure, alteration, loss, or misuse. No security system or internet transmission is completely secure, so please do not send sensitive financial information through ordinary email or social-media messages.

Access, correction, and complaints

You may ask to access personal information we hold about you, request corrections, ask questions about our practices, withdraw consent to optional uses, or challenge our compliance. We may need to verify your identity and may withhold information where permitted or required by law.

Please contact our Privacy Officer using the details below. We will review privacy concerns and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child provided personal information may contact us to request its deletion.

Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy on this page and update the “Last updated” date. We will provide additional notice where required by law.

Contact the Privacy Officer

Heft Home Inc. / HEFT Home Canada
Attention: Privacy Officer
246 King Street East
Bowmanville, Ontario L1C 1P5
Canada
Telephone: (905) 623-6262